Refund policy

If you wish to cancel an order you have placed, please contact our customer service team as soon as possible on 1300 92 4632 or email customercare@infa.com.au . Cancellations must be lodged within 24 hours of the order being placed. Failure to do so may result in a 20% restocking fee being applied.

Please be aware that your products are selected based on the information provided to us by you, in your order. InfaSecure takes no responsibility if the products are incorrect, unless the product sent is not what was ordered on your invoice.

In the unlikely event that we have picked and shipped the incorrect product, please contact us immediately so that we can arrange for the correct product to be sent out and provide you with a reply paid address to return the incorrect product to us. Please ensure that you provide correct and sufficient delivery information as we can only act on the delivery information provided, at times Aus Post (who require signature for delivery) will redirect orders to nearest Post Offices.

If your ordered product;

• does not fit,
• is not suitable for your model (Spare Parts), or
• you change your mind,

You can send your product back, at your own cost, for a refund. Please notify us, 1300 92 4632 / customercare@infa.com.au, of your decision to return your products, so that we can provide you with a reference number for the return.

Your refund will not be approved unless we are notified within 14 days of your invoice date and your product is returned within 2 weeks of a reference number being provided.

Your refund will only be approved if the product has not been used, is undamaged and in original condition. Spare Parts do not have to be returned in their original packaging, as we understand that some Spare Parts may be opened before realising that they are incorrect.

Refunds exclude the original postage fee and are subject to a restocking/administration fee. This fee is a maximum 20% of your order total, with a minimum charge of $20 (including GST), deducted from the product cost. Once the returned product has been received by Infa Group, your refund will be processed within 5 business days. You’ll receive an email confirmation once the refund has been completed.

Our standard Terms and Conditions apply.

There are no returns, refunds or cancellations available on items purchased during the clearance sale events for 'change of mind' or incorrect purchases. Standard 12month warranty against manufacturing faults still apply. Please ensure that you are purchasing the correct item before processing your order.

InfaSecure takes no responsibility if purchases are incorrect or unsuitable for your intended use.