Quality Policy

Infa Group is a highly respected designer, manufacturer, and wholesaler of quality goods to the Infants and Children’s Product Market throughout Australia and New Zealand. The foremost sector of the business is our InfaSecure Child Restraint brand, where we have enjoyed being one of the leading companies for several years. We seek to go far beyond our commitment to satisfying the stringent requirements of the applicable Australian Standards that govern the safety features of our products, by employing every means available to make the parenting experience a more comfortable and enjoyable one.

 

As a company, we have proved to be, and intend to remain, fully competitive in terms of price and delivery, and collectively nurture the goal of being superior in every aspect of quality, to our competitors. In consideration of the context of our business organization; our competitive landscape, industry and government regulations, amendments to applicable laws, and economic shifts in the market are all under surveillance.  

 

Our key objective is to maintain a united and motivated team of qualified and dedicated personnel throughout the entire business, to facilitate the continual improvement of quality products and services. To sustain a high level of accountability, strict personal discipline is promoted and adhered to. It is our belief that these measures result in professional conduct, suitable deportment and dress, respectful relationships, and generates unparalleled individual and team efficiency.

 

Extensive research and development ensure that products are designed and manufactured in accord with consumer needs and expectations and are well-suited for their intended purpose. This achievement is enhanced through the active engagement of professional and consumer representation, and several avenues of interactive media. Customers’ recommendations are gathered by our sales team and implemented through our design and research personnel. By this means customer and consumer requirements are identified, and understood, so that the best and most appropriate long-term solutions are gained.

 

Infa Group management recognizes, is committed to, and fully supports standards compliance through embracing their principles to assist in achieving these goals. Our commitment to the continual improvement of our Quality Management System (QMS) is achieved through the monitoring and measuring of key objectives and outcomes. The establishment of specific, measurable, company goals, that are fully aligned with strategic objectives, as “Quality Objectives”, has demonstrated an effective means of continually improving our products, services, and operations. This is revered as a benchmark that instills lasting confidence in our brand, throughout our ranks and amongst our customers. It ultimately inspires continuous forward planning in the relentless pursuit of excellence.